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RETURN AND REFUND POLICY
Unopened items can be exchanged within 14 days from date of purchase.
DEAD ON ARRIVAL (DOA) PRODUCT: SYSTEM FAILURE OUT OF THE BOX
A hardware product is considered DOA id it shows symptoms of a hardware failure preventing basic operability, upon its first use of the box. If you believe that your products is DOA, please bring it to iSTORE within 24 hours of the invoice date. iSTORE will determine whether the product is DOA and offer you following options:
iSTORE will guide you to set up a replacement for your DOA product, from the Brand.
You may have the product repaired; however, once serviced, the product is no longer for replacement. The DOA policy applies to all hardware products currently offered at iSTORE. As new products are offered, iSTORE reserves the right to determine whether or not this policy applies. If the product is deemed DOA by iSTORE Computers' Service Department more than 24 hours after the invoice date, the standard product warranty will apply.
Apple Branded Products
If you think your product is defective, please contact an iSTORE showroom, Such a Defect, if any, is covered under the terms of your product's warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple's product warranties).
CUSTOM - CONFIGURED PRODUCTS
We are pleased to offer products that are customer-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
Apple and 3rd party software developers offer you ways of running Microsoft Windows OS on your Apple Hardware. iSTORE does not cover support and service for your windows partition or Microsoft software problems.
All Apple hardware products carry a one-year Limited Warranty from the date of invoice. This warranty covers defects in materials and workmanship. You may review a copy of the Limited Warranty on new products including its limitations and exclusions, before you purchase.
COMPLIANCE WITH U.S EXPORT LAWS
Some products are restricted by the U.S. Government from export to certain countries and buyer agrees that it will not distribute or re-export products in violation of the export control laws or regulations of the United States. Buyer shall be responsible to comply with all applicable export and import laws and regulations, including those of the United States, when marketing, exporting or importing products and technical data. Buyer warrants that it is knowledgeable and undertakes to comply with such applicable export and import laws and regulations (including all necessary clearance requirements, export and import licenses and exemptions, and required filings). Buyer further agrees to indemnify iSTORE and iSTORE supplier for claims made against iSTORE or supplier for Buyer's failure to comply with applicable export and import laws.
Reseller/Customer is responsible to fully comply with the FCPA and shall not directly or indirectly pay, offer, promise or give anything of value to any employee or official of a government or government controlled entity, political party or to any other person if Reseller/Customer is aware or has reason to believe that such money or item of value will be passed on to one of the above to influence any act or decision by such person or by any government body for the purpose of obtaining, retaining or directing business to Midis Group (including all affliates and subsidiaries) or its suppliers.